Return & Exchange Policy
Main Character Studios Return & Exchange Policy
At Main Character Studios, we aim for complete customer satisfaction with every purchase. To ensure we can continue offering high-quality products and service, we maintain the following policy regarding returns and exchanges:
1. Eligibility for Returns
Returns are accepted only in the following circumstances:
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Defective Items: If a product arrives damaged or with functional flaws.
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Missing Pieces: If your order arrives incomplete or is missing specific components.
2. Non-Returnable Items
Please note that we cannot accept returns or offer refunds for:
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Change of Mind: Returns are not accepted if you no longer want the item after purchase.
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Size Issues: We do not accept returns for sizing errors. We encourage all customers to review product specifications carefully before ordering.
3. How to Report an Issue
If your item is defective or missing parts, we are here to help resolve the problem quickly.
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Timeframe: You must contact us within 7 days of receiving your order.
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Process: Please email maincharacterstudiomedia@gmail.com with your order number and clear photos of the defect or a description of the missing piece.
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Resolution: Once the issue is verified, we will arrange for a replacement or a resolution at no additional cost to you.
4. Our Commitment
While our return window is limited to defects and missing components, your experience matters to us. If you have any concerns or problems with your order that do not fall under the categories above, please reach out. We are always here to help resolve any problems and find a solution that works for you.
Contact Us:
Email: maincharacterstudiomedia@gmail.com